VerifyPDQ Solving Human Problems With Technology
The problem is called password fatigue. The answer is VerifyPDQ.
It is estimated that at least 30% of all calls go something like this …
She Need VerifyPDQ
Monitoring Operator - “This is operator 144 with Acme alarms... Is everything OK?”
Home owner -“This is Mrs. Jones. Everything is fine. I just accidentally set off the alarm.”
Monitoring operator - “No problem. Can you verify the pass code, please?”
Home owner - “Oh, gosh. It's been so long... It's either boat or ship...?”
Operator - “OK. Thank you.”
Operator's next call - “Police dispatch. Where's your emergency?”
According to a 2012 Jarain technology research study -”People are definitely suffering from password fatigue – research shows that the average person has 7.9 unique user name/password combinations.” This is up from 6.5 in 2007, and growing monthly.
“Of those sited, almost 2 in 5 people think it would be easier to solve world peace than remember all their passwords!”
It's also estimated these “forgotten” passwords cost home and business owners, alarm and monitoring companies, and tax payers 3 billion dollars a year... or more. This is just the dollar cost. But, what about safety? How many dispatches could be avoided with a simple proven solution?
One business owner in Arkansas has paid out over $9000 in fines so far this year - since March 2012. Needless to say, he is sick of it.
So, what can we do? Increase the memory capacity of the average human? Probably not.
VerifyPDQ - “Your account has been verified.”
At this point, the home/business owner can choose various options depending on your operational flow and zone instructions. However, for the above call, they choose not to dispatch on this false alarm.
See how painless that was? And... the home owner loves it! No fine for a false alarm dispatch. No wasted time waiting for law enforcement. And, no remembering - yet another – password!
By the way, the Jarain survey also noted that respondents sited they would “...rather scrub toilets than come up with a new pass code...!”
Increasing security breaches of all types continue to plague the computer and internet industries. In an effort to increase the security of users, innovative service providers have developed solutions which go beyond the simple ID and Passwords which are constantly hacked and/or forgotten.
One of the most widely deployed solutions to hackers and forgotten pass codes involves the use of voice biometrics, which compares a caller’s voice to a previously recorded image of his or her voice characteristics. This technology has been continuously deployed by the military, financial institutions, and healthcare providers for over 20 years.
Leading service providers and alarm companies are beginning to offer voice biometric-based solutions for log-on security and false alarm control. The issue, of course, is using a fool-proof method of verifying that the caller or called party is actually who he says he is.
Because a person’s voice is as unique as his fingerprints, voice biometrics technology can now provide a certainty of identification of 99%. This means that costly and time-consuming false alarm calls, for example, can be automated.
This solution entails the alarm company’s system to dial the designated contact for intrusion or error confirmation. The called party is asked to repeat 5 randomly-generated digits to establish his identity----NO MORE PASSWORDS TO FORGET!---and if identity is confirmed, he can be press a digit to let the system know it is a false alarm.
If the contact list has several people or numbers listed, the system can establish verification for each person answering, or can call phone numbers sequentially. If the called party cannot be reached or identity verified, authorities can then be notified.
The sequence of events using voice biometrics is completely flexible. For example, if identity cannot be verified using the above procedure, the alarm company may then want the call center to be notified for another manual try.
Call center statistics indicate that at least 30% of the calls entail forgotten passwords which can trigger an expensive (for the customer) call to the authorities. If there were no passwords to remember, considerable expense and confusion could be avoided.
Remember, in the automated scenario using voice biometric verification, the called party (customer) is asked to repeat 5 randomly-generated digits which it compares to his stored voice “signature”.
This solution provides a world of convenience for the customer without the loss of any features which he now enjoys: multiple telephone numbers to list in a notification order or multiple people in the household to challenge. The system can correctly identify whoever answers the call provided that person has recorded their voice signature in advance.
Voice biometric call flow solutions can be integrated into various alarm software providers such as Dice, Ackerman, and EPS packages.
Benefits for the customer:
-No more passwords to forget
-No more expensive bills from responders for false alarms
-Ability to call in and make changes to his service
-Can access a live operator if authentication fails
-Automated process to enroll additional family or company members
Benefits for the service provider:
-Provides a product differential from other alarm service providers
-Can be marketed as a 'premium' for an additional fee
-Greatly reduces the cost to a call center for manually handling calls
-Customer can change his times, numbers, etc. without having to use the help desk
-Can be offered as a one-time charge, or on a monthly basis as a premium service
-A simple concept, easily explained
-Works with land lines, VOIP service, or cell phones
For all intents and purposes - you can nearly eliminate all forgotten codes dispatches from the time we become part of your solution.